At ToyCompany.pk, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete order, we offer a 24-hour Return & Exchange Policy.
Customers must report any issue within 24 hours of receiving the parcel.
To request a return or exchange, please email the following details to:
Email: support@toycompany.pk
Required information:
Order number
Customer name
Description of the issue
Videos showing the problem
Important: Only requests received at support@toycompany.pk will be considered for returns or exchanges.
Requests sent through:
Facebook Messenger
Instagram Direct Messages
Other social media channels
will not be processed by our Return & Exchange Department.
Our social media and customer support chat teams are unable to approve, process, or manage return and exchange requests.
A return or exchange may be approved if:
The item is damaged upon arrival (with proof of parcel opening video)
The wrong item was delivered.
Items are missing from the order.
We deliver 100% New and Unused items to our customers.
All claims must be submitted within 24 hours of delivery.
The following products are not eligible for return or exchange:
Bubble liquids
Swimming pools
Tents
Helicopters and drones
Inflatable items
These products are sensitive to handling and usage and cannot be verified once opened or used.
If a return or exchange is approved:
The product must be returned with all original packaging, accessories, and manuals.
The item must not show signs of misuse, damage, or excessive wear after delivery.
Once the returned item is received and inspected, we will notify you regarding the approval status of your refund through email.
Approved refunds will be processed within 7 working days through:
Bank Transfer
JazzCash
Easypaisa (if applicable)
Other approved payment methods
Items purchased on sale, clearance, promotional offers, or discounted prices are not eligible for refunds unless the item received is defective or incorrect.
Customers may be responsible for return shipping costs unless the return is due to:
An incorrect item shipped by ToyCompany.pk
Toy Company
60/3 Raza Shah Road
Multan Cantt, Multan
Pakistan
For all return and exchange requests, please contact:
Email: support@toycompany.pk
Only emails sent to this address will be entertained for return and exchange matters.
