Last updated: 2 May 2026
INTRODUCTION
Toy Company is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website (toycompany.pk) or use our mobile application for iOS and Android.
INFORMATION WE COLLECT
Personal information you give us
When you create an account, browse, or make a purchase through our website or mobile app, we collect:
Payment is handled by a third-party payment processor through their secure checkout. Your card details are entered directly into the processor’s interface — we never see or store your full card number, CVV, or PIN. We only receive confirmation that payment succeeded, the masked last-4 digits, and the transaction ID, which we use for order records and customer support.
Information we collect automatically — Website
When you visit our website, we collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website.
Information we collect automatically — Mobile app
When you use our mobile app, we collect:
HOW WE USE YOUR INFORMATION
We use the personal information that we collect to fulfil any orders placed through our website or mobile app (including processing your payment, arranging shipping, and providing you with invoices and order confirmations).
Additionally, we use this personal information to:
SHARING YOUR INFORMATION
We share personal information with third-party service providers who help us operate our website and mobile app. These include providers of:
Each of these providers is contractually required to handle your information only as needed to provide their service to us. A current list of third-party processors is available on request by emailing info@toycompany.pk.
PUSH NOTIFICATIONS (MOBILE APP)
Our mobile app sends push notifications to confirm your order has been delivered, and occasionally to let you know about flash sales or new arrivals. You can turn push notifications off at any time:
IOS APP TRACKING TRANSPARENCY (MOBILE APP)
On iOS, we ask for your permission to use the Apple Advertising Identifier to measure ad performance and show you more relevant ads on Meta platforms (Facebook and Instagram). You can change your choice at any time in iOS Settings → Privacy & Security → Tracking → Toy Company. If you do not grant tracking permission, we still measure events for our own internal analytics, but they are not linked to your iOS Advertising Identifier.
YOUR RIGHTS
You have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. You can also withdraw your consent for marketing emails or SMS at any time.
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
CHILDREN’S PRIVACY
Our website and mobile app are intended for parents and adults purchasing toys for children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us at info@toycompany.pk and we will delete it.
DATA RETENTION
When you place an order, we will maintain your order information for our records unless and until you ask us to delete it, except where we are required by law to retain it.
CHANGES
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will update the “Last updated” date at the top of this page.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@toycompany.pk.
